Cancellation Policy

At Al-Fateh Garments, we aim to process and dispatch every order promptly. Customers are therefore requested to review product details, sizes, colours, quantities, delivery information, and contact details carefully before confirming an order.

1. Cancellation Before Dispatch

An order may be cancelled before it has been packed or handed over to the courier. To request cancellation, contact our customer support team as soon as possible and provide your order number and registered contact details.

Submitting a cancellation request does not guarantee cancellation. The request will be accepted only if the order has not entered the dispatch process.

2. Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled. The customer may refuse the parcel at delivery; however, repeated refusal of confirmed Cash on Delivery orders may result in restriction or suspension of future COD orders.

Where permitted, any return after delivery will be handled under the applicable Return, Exchange and Refund Policy, not as an order cancellation.

3. Prepaid Orders

For an approved cancellation of a prepaid order, the amount paid will be refunded through the original payment method or another mutually agreed method. Banking, payment-gateway, or other non-refundable processing charges may be deducted where applicable.

Refund processing times may depend on the bank or payment service provider.

4. Orders That Cannot Be Cancelled

Cancellation may not be accepted for:

• Orders already packed or dispatched;
• Customised, altered, personalised, or specially arranged products;
• Clearance or final-sale products marked as non-cancellable;
• Orders involving misuse, suspected fraud, false information, or repeated delivery refusal.

5. Cancellation by Al-Fateh Garments

We reserve the right to cancel an order due to:

• Product unavailability;
• Incorrect price or product information;
• Payment failure or verification issues;
• Incomplete or incorrect delivery details;
• Suspected fraudulent activity;
• Courier service limitations or circumstances beyond our reasonable control.

Where payment has already been received, an appropriate refund will be arranged.

6. Modification of Orders

Changes to product, size, colour, quantity, delivery address, or contact information may be requested before dispatch. Approval depends on availability and the current processing status of the order.

7. Contact for Cancellation

Cancellation requests must be submitted through the official customer-support contact details published on alfatehgarments.com. The order will be considered cancelled only after confirmation from Al-Fateh Garments.

Al-Fateh Garments may update this policy when necessary. The version published on the website at the time of purchase will apply.