Delivery Information

At Al-Fateh Garments, we are committed to delivering your orders quickly, safely, and efficiently across Pakistan.

1. Delivery Coverage

We deliver to all major cities and most towns across Pakistan through our trusted courier partners. Delivery availability may vary for remote or non-serviceable areas.

2. Order Processing

• Orders are processed after successful order confirmation.

• Orders received on Sundays or public holidays will be processed on the next working day.

• During sales, promotions, or peak seasons, processing may take slightly longer than usual.

3. Estimated Delivery Time

• Major Cities: 2–4 working days

• Other Cities & Towns: 3–6 working days

• Remote Areas: 5–8 working days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Delivery Charges

Delivery charges (if applicable) will be displayed during checkout before you confirm your order. Free delivery promotions, where offered, will be subject to the applicable terms and conditions.

5. Order Tracking

Once your order is dispatched, you will receive a shipment confirmation along with tracking details (where available) via SMS, email, or WhatsApp, allowing you to monitor your delivery status.

6. Delivery Attempts

Our courier partner will make delivery attempts in accordance with their standard delivery procedures. If delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated unsuccessful attempts, the order may be returned to us.

7. Delivery Inspection

Please inspect your parcel at the time of delivery. If you receive a damaged package, incorrect item, or if any item is missing, please contact our Customer Support as soon as possible for assistance.

8. Cash on Delivery (COD)

Cash on Delivery is available in eligible areas across Pakistan. Please keep the exact payment amount ready to help ensure a smooth delivery process.

9. Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, government restrictions, or other unforeseen events.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details, including the recipient's name, complete address, and contact number. Al-Fateh Garments shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete information.

11. Contact Us

If you have any questions regarding your shipment or delivery, please contact our Customer Support through the contact details available on alfatehgarments.com.

Note

Delivery timelines are estimates only and begin after order confirmation and processing. Al-Fateh Garments reserves the right to update this Delivery Information at any time without prior notice.